Privacy Policy

Dean Bali Tour (“we”, “us”) respects your privacy. This policy explains how we collect, use, and protect your personal data in accordance with Indonesia's Personal Data Protection Law (UU PDP No. 27/2022) and the EU General Data Protection Regulation (GDPR).

• Name: Dean Bali Tour
• WhatsApp: +62 818-344-807
• Instagram: @bali_with_dean
• Location: Bali, Indonesia

a. Information you provide directly:

• Name and phone number when you contact us via WhatsApp
• Tour preferences, dates, and travel details shared during booking conversations
• Messages and conversations with our AI chatbot assistant

b. Automatically collected data:

• IP address and device information (browser, operating system)
• Website usage data (pages visited, visit duration) via Google Analytics — only if you consent to analytics cookies
• Session ID for chatbot conversation tracking

• Responding to your tour inquiries and booking requests
• Providing relevant AI chatbot assistance
• Analyzing website usage for improvement (with your consent)
• Delivering booked tour services
• Fulfilling legal obligations

Our website uses an AI-powered chatbot to assist you. Please note:

• You are communicating with artificial intelligence, not a human
• Conversations are recorded and stored for service improvement
• Chat data is processed by our AI service provider on servers located outside Indonesia
• We implement appropriate safeguards for international data transfers
• You may request deletion of your chat history at any time
• For specific booking details, please contact Dean directly via WhatsApp

• AI service provider — for chatbot conversation processing (servers outside Indonesia)
• Google Analytics — for website analytics (anonymized data, only with your cookie consent)

We ensure all third parties provide equivalent protection.

Some data may be transferred outside Indonesia/EU. Safeguards include:

• Data processing agreements with service providers
• Encryption in transit and at rest
• Need-to-know access restrictions

• Essential cookies — required for website functionality (no consent needed)
• Analytics cookies — Google Analytics for usage insights (consent required)

Manage preferences via “Cookie Settings” in footer. Analytics cookies will NOT load without consent.

• Booking and contact data: 12 months from last interaction
• Chatbot conversations: 6 months
• Analytics data: per Google Analytics settings
• Photos delivered to you: not stored on our servers after delivery

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (“right to be forgotten”)
• Restrict or object to processing
• Receive data in machine-readable format (portability)
• Withdraw consent at any time
• Object to automated decision-making

Contact us via WhatsApp +62 818-344-807. We will respond within 72 hours.

EU residents: right to lodge complaint with local Data Protection Authority.

We implement technical and organizational measures including encryption, access controls, and monitoring to protect your data. Breach notification will be provided per applicable law.

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

This policy may be updated periodically. Changes will be posted on this page with an updated “Last updated” date.